Return Policy

At Belinda Parker Boutique, we do everything we can to ensure our customers have a positive shopping experience. If you wish to return an item, the following policy explains the conditions and process that apply.

Conditions for Returns

• You may only request a return after you have physically received your order.
• Items must be unused, unwashed, undamaged, and returned in their original condition.
• All original labels and tags must remain attached.
• Trying on an item is permitted, but the item must not have been worn beyond trying it on.
• Return shipping costs are the responsibility of the customer for change-of-mind returns, including any applicable international shipping or customs costs.
• Products that have been deliberately ordered in multiple sizes with the intention of returning some or all of them may not be eligible for return.

Change of Mind Returns

If you change your mind about a purchase or simply no longer want the item, you may contact us to request a return.

For change-of-mind returns:

• The customer is responsible for the return shipping costs and any applicable customs or clearance costs.
• The return address may be located outside Australia.
• The item must meet the return conditions outlined above.
• Depending on the circumstances, we may offer an alternative resolution, such as a partial refund without requiring the item to be returned.

Any partial refund offered will be communicated to the customer before it is processed.

Return Process

1. Contact us at info@belindaparkerboutique.com within 30 days of receiving your order to request a return.
2. We will provide the appropriate return address and return instructions if a return is approved.
3. Do not send the item to any address before receiving return instructions from us.
4. The item must be returned at your own expense for eligible change-of-mind returns, including any applicable shipping, customs, or clearance costs.
5. We strongly recommend using a shipping service that provides tracking and keeping your tracking information until your return has been processed.

Refunds

Once an approved returned item has been received and inspected to confirm that it meets our return conditions, any eligible refund will be processed within 14 days.

Refunds will be issued to the original payment method used for the purchase.

Where an alternative resolution, such as a partial refund without return, is offered and accepted, the agreed refund amount will be processed to the original payment method.

Damaged, Incorrect or Defective Items

If your order arrives damaged, incorrect, defective, or otherwise does not match what you ordered, please contact us as soon as possible with your order number and clear photos or videos showing the issue.

We will review the issue and provide an appropriate resolution where applicable.

Please do not return an item for these issues before contacting us and receiving instructions.

Liability

• We are not responsible for returned parcels that are lost in transit when the tracking information shows that the parcel was delivered to the provided return address.
• For customer-initiated change-of-mind returns, the customer is responsible for ensuring the return shipment is correctly addressed and properly declared.
• If an incorrect or incomplete delivery address was provided when placing the order, responsibility for resulting delivery issues lies with the customer.
• Any errors in the delivery address should be reported to us within 24 hours of placing the order.

Contact

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

Belinda Parker Boutique
Email: info@belindaparkerboutique.com